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Water Damage Timeline

7/26/2020 (Permalink)

Water Extraction Water extraction from flooring

After a water loss, water begins to spread and creep until stopped. Often times homeowners try to care for water losses on their own. No matter how big or small, water damage becomes worse with time if not properly extracted and dried. SERVPRO understands and tries to educate customers on the timeline of water damage. The negative effects of water damage increase quickly over time. Read below to find out how water can cause compounding complications over time:

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, baseboards, upholstery, curtains and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears indicating the beginning of mold and mildew growth.

48 Hours to 1 Week:

  • Mold and mildew may start grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister and peel.
  • Wood flooring swells, lifts and warps.
  • Serious bio-hazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and bio-hazard contaminants pose serious risks to occupants.

If you experience water loss, consider the damages that may occur if you do not have professional help. SERVPRO of Mankato/Owatonna is prepared, day or night, to respond to water losses quickly and reduce the damages. We focus on saving your property and possessions rather than replacing. Call us at 507-200-3700 after your water loss. 

Water Damage Sources

7/26/2020 (Permalink)

Toilet Leak Toilet Leak

Most building materials when exposed to water for a long period of time will incur damage. They can degrade, rot and develop mold. All of which can make for a need for cleanup and restoration services.

There are several places water damage can be found. Often, home and business owners are not aware of the existing water damage. The first place is the wall beneath a window. Rain can sneak in between the window and the jamb all the way down into the studs. With time, leaks like these can rot wall studs and wood framing.

Beneath the dishwasher is a place most homeowners never look. However, leaks in the joints of the water supply line can cause slow leaks that you would never notice. This kind of leak can cause serious damage to subfloors. You may never even notice this kind of leak or damage until it is being moved or replaced. All of this stands true for washing machines and refrigerators as well.

In the bathroom, where water is abundant, many types of leaks and water damage can be present. Overflowed tubs, even if it only happens once, can cause damage to walls and floors. Toilets overflowing or even having a loose connection between the base and the drainpipe can accumulate water.

HVAC units collect condensed water in a shallow pan. That water then is drained into a floor drain. This can become clogged as it accumulates and overflows. This can also create mold, with standing water, that will need remediation.

These types of insidious water damage are often found once it has caused a problem beyond the source. Luckily, the professionals of SERVPRO® are equipped to locate, assess, dry and restore. They are also professionals in mold remediation and can take care of the mold that inevitably comes with water damage. Call the experts at SERVPRO of Mankato/Owatonna for help, at 507-200-3700. Faster to any size disaster.

Testimonial Tuesday

7/21/2020 (Permalink)

Testimonial Facebook Testimonial

SERVPRO of Mankato/Owatonna strives to deliver high quality work and we love to get positive feedback and even handwritten letters from our happy customers.

Here are testimonials from real customers:

Taylor Tompkins

“They are a very helpful and thorough company. You definitely want them to help you with your home when you have a crisis! Very hard working people.”

Tabitha Flann

“Great team with professional service. If you are ever unfortunate to find yourself with water or fire damage make them your first call.”

Sara Schultz

“The service was outstanding! Ken always kept us updated with the process and ensured everything was dried appropriately... which even meant he came out on the weekend!

With the weekend work we can continue our process and hopefully have our basement back to normal within a week/week and a half of the incident!”

Carley Kempe

“I called SERVPRO because my basement flooded.  I was a mess as I had just installed new carpet!  They were so polite and so helpful and were very quick to respond!  They came out and were very knowledgeable and actually informed me that the problem was my sump pump!  They were very professional, even dressed professionally!  Their equipment was clean and they even wore protective wear on their feet which was very important as I said my carpet was new!  They got my basement all dried and cleaned up and to my surprise there isn’t even any smell!  Hands down the best company I have ever dealt with, I will definitely be referring to them and calling them again if I ever need!  Thanks again Ken for all your help, I really appreciate it!”

Turning what could be someone’s worst day into a positive outcome and hearing how we helped ease the stress makes us proud. From a basement leak to a full fire restoration job, we are here to help and keep our home and business owners in the loop until our job is done. As a family owned location, this is more than a job, this is caring for our customers beginning to end. For fire & water cleanup and restoration, call SERVPRO of Mankato/Owatonna at 507-217-6547. Faster to any size disaster. 

Le Center, MN Storms and Record Rainfall

7/21/2020 (Permalink)

Fleet on Duty at Storm Event SERVPRO of Mankato/Owatonna Fleet on Scene at Storm Response in Le Center, MN

Over 18 hours of thunderstorms led to heavy rains and scattered flash-flooding across southern Minnesota on June 29th, 2020. 

Thunderstorms began developing around 3 PM slowly expanding and increasing in intensity through the afternoon. Thunderstorms also developed along the warm front in southern Minnesota.

Brown and northern Watonwan Counties, northeastward through Mankato, Northfield, Cannon Falls, Red Wing, and the southeastern half of the Twin Cities area. Here, precipitation totals of 2-4 inches were common, with isolated areas receiving 5-8 inches of rain by Monday morning. 4.55 inches in St. Peter, 5.40 inches near Burnsville, 4.80 inches in Woodbury, 5.54 inches near Cannon Falls, and 6.13 inches between Hastings and Miesville. 

SERVPRO of Mankato/Owatonna reported to a water loss in Le Center Minnesota during this storm. Le Center received over 2.5" of rain, and FAST. Once the green team of SERVPRO vehicles pulled up, the neighborhood noticed who was onsite to help. SERVPRO of Mankato/Owatonna ended up responding to SEVEN calls in one neighborhood, thanks to word of mouth, and those bright green trucks! Being able to help a community of neighbors all affected by disaster, is what makes us proud to be a part of the SERVPRO team.

SERVPRO of Mankato/Owatonna is faster to any size disaster and is ready to help wherever, and whenever, they are needed. Call 507-200-3700 after a storm leaves you mopping up a mess, to have our professionals at your home or business fast. Think of SERVPRO during this storm season. This rainfall wasn't the first, and wont be the last!

Commercial Water Damage

7/20/2020 (Permalink)

water in hallway water damage in apartment hallway

Commercial water damage

With many tenants, guests, or offices in commercial buildings, it often means more opportunities for water damage. The causes of water damage can include damaged windows, roof leaks, damaged pipes, sewer clogs, HVAC leaks, and sprinkler system leaks. A tub overflow in one apartment can soak several more, a pipe leak in one office could affect all departments and a window left open in one hotel room could cause mold growth from water damage. These incidents are common.  Every hour spent cleaning up is an hour of lost revenue and productivity. When commercial water damage happens, it can bring a lot of stress to a lot of people, and quickly. Water damage in commercial buildings is a serious problem that should be addressed as soon as possible to begin mitigation and drying. That's why SERVPRO of Mankato/Owatonna is ready to be faster to any size disaster. Commercial water damage presents unique challenges. SERVPRO of Mankato/Owatonna provides the following to commercial water losses:

  • Water Damage Cleanup 
  • Carpet Extraction
  • Applied Structural Drying
  • Odor Control
  • Upholstery & Fabric Cleaning 
  • Mold Remediation

Whether it’s discontented tenants, guests, or employees, let us help clean up and dry your business to get everyone back to work, staying or living comfortably. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility Thankfully, water damage can be less disruptive if you have an Emergency Ready Plan, an insurance plan that covers flood damage, and conducting regular property inspection and facility maintenance and best of all, having the experts at SERVPRO of Mankato/Owatonna on speed dial at 507-200-3700. If you see signs of water damage in your commercial property, call the professionals right away. 

Why Choose Dry Ice Blasting?

7/6/2020 (Permalink)

At SERVPRO of Mankato/Owatonna, we value knowledge and expertise in many cleanup and restoration techniques. The newest technology we are now offering is Dry Ice Blasting. This is a non-abrasive, non-conducive, non-toxic, and non-flammable cleaning method. It is used as an environmentally friendly way to remove surface dirt, soot or contaminates as it is an approved media by the EPA, FDA and USDA. It easily dislodges the contaminates and is simply swept away or vacuumed up. There is no drying time after use either. This process can be used in cleaning food processing equipment, mold, smoke, fire or water damage, medical devices and other wood or metal production equipment. Dry ice is colorless, tasteless, odorless, waterless, and non-toxic and therefore never compromising taste, quality, or safety. It is even safe for electrical and plumbing fixtures. 

How does it work?

Dry ice blasting involves propelling pellets at extremely high speeds. The actual dry ice pellets are quite soft, and much less dense than other media used in blast-cleaning (i.e. sand or plastic pellets). Upon impact, the pellet sublimates almost immediately, transferring minimal kinetic energy to the surface on impact and producing minimal abrasion. The sublimation process absorbs a large volume of heat from the surface, producing shear stresses due to thermal shock.  This is assumed to improve cleaning as the top layer of dirt or contaminant is expected to transfer more heat than the underlying substrate and flake off more easily. The efficiency and effectiveness of this process depends on the thermal conductivity of the substrate and contaminant. The rapid change in state from solid to gas also causes microscopic shock waves, which are also thought to assist in removing the contaminant. (Wikipedia)

Benefits of Dry Ice Blasting

  • No Water
  • No Grit
  • No Chemicals
  • Non-conducive (safe around electrical connections)
  • Reduces downtime for maintenance
  • Ecologically friendly
  • Saves money, time, labor, and materials
  • No exposure to corrosive solvents
  • Eliminates secondary waste
  • Cleans without etching or damaging surfaces
  • NO damage to sensitive machinery
  • NO drying time

 Call SERVPRO of Mankato/Owatonna at (507)-200-3700 to find out if this is the solution for you.


Flash Flood Information

6/29/2020 (Permalink)

Flooding street Flooding in street from heavy rains

Overnight and morning storms have led to flash flooding in central Minnesota. Rain amounting to 4+ inches in the Mankato, North Mankato, St. Peter, Lake Crystal, Nicollet, Kasota,Courtland, Hanska, Cleveland, Judson, Oshawa, Skyline, and Mankato Airport and Searles areas.

What to do to during a flash flood:

  • Turn off utilities at the main switches or valves if instructed to do so. Disconnect electrical appliances. Do not touch electrical equipment if you are wet or standing in water.
  • Secure your home. If you have time, bring in outdoor furniture. Move essential items to an upper floor.
  • Be aware of stream, drainage channels, rivers, ponds and other areas known to flood suddenly. Flash floods can occur in these areas with or without typical warnings such as rain clouds or heavy rain.
  • If you must leave your home, remember these evacuation tips:
    • Do not walk through moving water. Six inches of moving water can make you fall. If you must walk in water, walk where the water is not moving. Use a stick to check the firmness of the ground in front of you.
    • Do not drive into flooded areas. If floodwaters rise around your car, abandon the car and move to higher ground if you can do so safely. You and the vehicle can be swept away quickly.
    • Do not camp or park your vehicle along streams, rivers, or creeks, particularly during threatening conditions.

What to do until help arrives:

  • Remove as much excess water as possible b mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying,
  • remove to a safe dry place any paintings, art, computers, documents and other materials that are valuable or sensitive to moisture.

If a severe storm affects your home or business this year, SERVPRO of Mankato / Owatonna is ready to respond immediately. Give us a call right away at 507-200-3700 so we can quickly begin water removal, remediation to prevent further damage, drying and cleanup. Call SERVPRO of Mankato/Owatonna at 507-200-3700 for help.

Key Things to Look for as Businesses Reopen

6/10/2020 (Permalink)

Aside from making sure the businesses you patron are Certified: SERVPRO Cleaned, there are a few other things to look for when evaluating if the property is safe for you and your family.

1.  Look for “signs” of clean.

When you first walk into a building, you should immediately take inventory of whether the space has been cleaned recently. A clean space should be free of visible dirt and trash. Fingerprints on doors and windows and stains on countertops and tables may indicate a relaxed attitude towards cleaning. High-touch surfaces should be disinfected regularly. Oftentimes, you can smell a freshly cleaned facility. Standalone sanitation stations are a good sign that preventing the spread of germs is a priority. You may notice physical signage stating when the space was last cleaned, who is servicing the facility, or details of a regular cleaning regimen. Many businesses are also hanging signage to remind guests and employees of proper social distancing standards.

2.  What adjustments have staff made?

Everyone has a responsibility to stop the spread of the coronavirus. The staff of retail businesses, restaurants, or community centers should be properly trained in CDC-approved cleaning methods. If employees are not using proper techniques or products, it might be because of a lack of proper training. Likewise, look for staff who are wearing gloves and masks and who are practicing safe distancing when interacting with customers. It is obvious when the business is not protecting its employees. People should come before profits.

3.  What adjustments has the business made to the physical space?

Many businesses and facilities have made physical changes to their buildings to help reduce the risk of spreading illness. The business may adjust the traffic flow of patrons to prevent congested areas. Contactless points-of-sale are becoming more common, and many businesses are constructing barriers between employees and guests. Some are even adding markers on floors to indicate safe distances. One good way to help prevent the spread of infection is to reduce the

number of touch points, such as propping doors open and opening windows to increase airflow. Some businesses are going a step further and reducing the number of guests allowed inside the space at one time.

4. Does it look like “business as usual?”

In the same way that the country changed following 9/11, what we once knew as “normal” may change forever. If a facility is still operating in the way it did before the coronavirus pandemic, there is a good chance the managers or staff are not taking the illness seriously and are not prioritizing the health of their employees and guests. Many have reduced their hours of operation or offered times when they are open only for at-risk individuals, such as senior citizens or those who are immunocompromised. Before stepping out of your door, check the company’s social media pages or their website for communications about their hours and the steps they are taking to protect patrons. These locations should be following federal, state, and local mandates regarding safety.

Last-Minute Severe Storm Preparations

6/5/2020 (Permalink)

Storms across map When severe storms and tornadoes hit southern Minnesota, SERVPRO of Mankato / Owatonna is here to help.

Preparation is key to keeping your family and your home safe during emergencies and disasters. However, if you have not yet prepared for an incoming severe storm or tornado, all hope is not lost. There are a few preparations you can still do a few hours before the storm hits. It is important to keep safety in mind first and stop preparations to find shelter as the storm approaches your area.

  1. Designate a safe room and make sure to place essential items inside. If you do not already have a designated safe room containing an emergency kit, make sure to at least grab food, water, a flashlight, and first aid supplies and head to a room without windows.
  2. Remove tree limbs and outdoor items. Even small items laying around in your yard can cause damage when traveling at high speeds. Bring everything inside that you can.
  3. Secure fences and outdoor furniture. Make sure the chance of flying furniture is at a minimum by tying down furniture and bringing in what you can.
  4. Check gutters. Make sure your downspouts are facing away from your home and clear your gutters of any debris.
  5. Protect valuables. Move valuable items such as a passport or insurance policy to a water-proof bag/container.

Make sure to also consider any specific needs your family has. It is also important to keep the entire household updated on the location of your safe room and any other emergency plans you have.

If a severe storm or tornado affects your home this year, SERVPRO of Mankato / Owatonna is ready to respond immediately. Give us a call right away at 507-200-3700 so we can quickly begin board up and restoration services to prevent further damage and loss.

SERVPRO's Disaster Recovery Team

6/5/2020 (Permalink)

Did you know that SERVPRO has dedicated teams specialized in fast response to natural disasters?

SERVPRO’s Disaster Recovery Team is composed of the best of the best in restoration. SERVPRO of Mankato / Owatonna is proud to a part of the elite group of specialists who help to large losses and catastrophic events. From the Polar Vortex to Hurricane Harvey, no disaster is too big.

SERVPRO Franchise Professionals are uniquely positioned to efficiently respond to any catastrophic storm or event nationwide. With over 1,700 franchises strategically positioned across the nation, we are faster to any size disaster. No matter the event; tornado, hurricane, blizzard, or flood, we are available 24 hours a day 365 days a year. Immediate action is crucial as it limits further damage and reduces cost.

Our team is equipped to rapidly respond, board up, and promptly begin mitigation. As an IICRC certified firm, our crew members receive extensive training. They are not only trained and certified in restoration techniques, but also with our advanced technology, equipment, and cleaning products. Our elevated equipment has drastically impacted and improved industry standards.

SERVPRO of Mankato / Owatonna’s certifications include:

  • AMRT - Applied Microbial Remediation Technician
  • ASD - Applied Structural Drying Technician
  • CMT - Commercial Carpet Maintenance Technician
  • ECTP - Employee Certification Training Program
  • FSRT - Fire & Smoke Damage Restoration Technician
  • HST - Health and safety Technician
  • IICRC Certified Firm
  • OCT - Odor Control Technician
  • OSHA - 10-hour General and/or Construction Industry Training Program
  • OSHA - Other Training
  • RRRP - Lead-Based Paint Activities and Renovation
  • RRT - Carpet Repair & Reinstallation Technician
  • WRT - Water Damage Restoration Technician